Customer Story
- Name: Leonardo
- Country: Ecuador
- Business type: distributor
On March 29th, Judith, a sale manager in Hongdee, got an inquiry about auto lensmeter from Leonardo. He wants the best price, fortunately, we hold a discount of 5% off in March. Then Judith quotes the price for Leonardo and checks the shipping cost.
Leonardo said he agreed to the price. After Judith checked the shipping cost for him, Leonardo didn't reply to the message. Three days later, Leonardo sent a message asking about the shipping method, because there is only 1 pcs auto lensmeter penguin pro, similar as Nidek, Marco LM-7. Judith suggested express delivery, shipped door-to-door. And he can receive the goods within 15 days. Finally, Leonardo confirmed the order with 5% discount.
15 days later, Leonardo received the penguin pro auto lensmeter and asked Judith how to connect with Bluetooth, and also a brochure in Spanish. Normally, all our catalogs or brochures are in English, therefore, Judith translated English to Spanish to solve Leonardo's problems. He is very happy and satisfied with our prompt reply. He said the other supplier he cooperated with had a low price, reply slowly when he paid, and didn't have after-sale services.
On, 28th, April, Leonardo asked for lead time and a coupon for his next order, moreover, he indicated that there was another supplier that quote penguin pro auto lensmeter at a lower price. Penguin pro auto lensmeter is a patent of Hongdee. Maybe the other ophthalmology equipment company has the same pictures and specifications at a lower price on their website, but they are not authorized.
So Judith summarized the problems Leonardo might face, like quality problems, shipping on time or not, and after-sale service, if he chose this supplier we don't know their background clearly. Leonardo has got the sample and approved the quality of the penguin pro auto lensmeter is the best in Hongdee. You can trust Hongdee forever to be your major partner.
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