FAQ ophthalmic equipment
Frequently Asked Questions About Hongdee

About Hongdee

Where Hongdee Come From?

Hongdee, located in China, dedicated to making ophthalmology equipment and ophthalmic table for over 15 years.

What's Hongdee Manufacturing Facility?

6000 square meters with a two-story building, 1st floor to do the processing of the parts, and 2nd floor to do the assembling.

Complete set of manufacturing processing machines, drilling machines, grinders, lathes, polishing machines, laser cutting machines, milling, bender, ENC digital process center, spray painting line, ball blasting machines, and 4 assembly lines for instrument table and refraction units. Monthly production capacity: 4500 units for instrument tables, and 450 units for refraction units.

Who Is Hongdee Staff?

We have 65 factory workers and 16 staff in the International trade team. We will reply to you within 24 hours*7.

What's Hongdee Enterprise Certificates?

We have an international quality management system, access to ISO9001, ISO13485, and FDA certification.

Where Is Hongdee Partner From?

We have cooperated with over 300 partners all over the world. They are from Canada, Mexico, the USA, Peru, Argentina, Chile, Colombia,  Brazil, Ecuador, Venezuela, Australia, Italy, Spain, Indonesia, Thailand, India, South Africa, Turkey, and so on.

Who Is Hongdee OEM Partner?

As we mentioned, we have cooperated with 300+ clients. Also, we do OEM for Toncon since 2019. Jack pro motorized instrument table is the type for Topcon.

Which Exhibitions Did Hongdee Attend?

We attended many trade shows and exhibitions, such as AAO, AOA, ESCRS, ASCRS, PAAO, AIOC, and so on. We will attend more and more exhibitions in the future.

How To Know Clearly Hongdee Factory?

We have professional company videos. Normally, we do a live stream every week.  However, we could do a Livestream for you at a specific time if it is possible.

About Products

What’s Ophthalmic Diagnostic Equipment Type List?

Our ophthalmic diagnostic equipment mainly has slit lamp with imaging module, applanation tonometer, portable fundus camera, OCT, auto perimeter, ophthalmoloscope, and rebound tonometer.

What’s Optometric Equipment Type List?

Optometric equipment has auto lensmeter, manual lensmeter, auto ref keratometer, vision chart, manual phoropter, auto phoropter, vision screener, retinoscope, trial lens set, trial frame, chart projector, and PD meter.

What’s Ophthalmic Table Type List?

The ophthalmic table is mainly divided into two types: one is motorized instrument table, and the other is ophthalmic refraction unit.

What’s MOQ?

Our MOQ is usually 1 piece for most of our products.  Any trial order in small quantity is welcome.

What Is Quality Warranty?

Normally, it’s One year.

What's The Package?

All products are packed with the standard export package. At the same time, we packed by carton with moisture-proof, shock-proof, and drop-proof.

What's The HS/Tariff Code?

The ophthalmology equipment code is 9018500. The ophthalmic table code is 94029090.

Where Can You Find More Information On A Product?

If you need more information on Hongdee products, please click on the “Products” tab on the top menu of this website. Or click “Contact Us” to fill out the form.

About Order

What's The Payment Terms?

We accept T/T, L/C, Western Union, credit cards, and Paypal.

What's The Lead Time?

Normally, 3-7 working days for all ophthalmic equipment. We will ship within the date according to the contract.

What Is The Deliver Time?
  • Shipping by sea freight: Delivering to South America and North America is about 6-7 weeks. Delivering to Europe is about 6-7 weeks. Delivering to Asia is about 2-3 weeks.
  • Shipping by express:  it’s about 7-10 days
  • Shipping by air freight: it’s about 7-14 days
How Do You Know The Manufacturing Process?

Firstly, email or WhatsApp directly. Secondly, we will share videos or pictures.

How Do You Know The Tax?

We will send the product HS/tariff code, then you could search for the tax from your freight forwarder or your local customs.

What Will You Gain If Hongdee Don't Shipping On Time?

We promise to ship all ophthalmic equipment within the date that we signed the order contract. However, if we don’t ship the equipment on time, you will get a Credit of 3% if the shipping is delayed.

About Service

What's Warranty Policy?

All ophthalmology equipment from Hongdee has a ONE-year warranty. Therefore, if you have a product repair, don’t worry, feel free to contact us immediately through our website or email directly to sales@hongdeecorp.com.

The specific Warranty statement is posted in Equipment Warranty Policy.

What's ODM OEM Service?

We support printing your company logo on the products. Meanwhile, we also support customized according to your needs.

What's One-stop Service?

We could be your supply chain partner in China, reduce your risk, and save your time and cost.

What Will Hongdee Support For Distributors?

We have professional photographers and designers for your website. All is free service.

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