Eye care handheld tonometer is a wireless tonometer
Customer name: John Evans
Country: Australia
Business Type: Distributor
On 22nd June 2023， Rita received the customer’s website enquiry from Australia, the name is John Evans
after receiving this inquiry, Rita googled the customer’s company and collected some information about customers, she thought that it could close the distance with the customer and get the point about the customer’s request, this is the first thing she always does after receiving the customer’s enquiry, after browsing customer’s company website, found they have many products to offer veterinary clinics and other institutions, Rita noticed that there has the bigger possibility to cooperate between them, Hongdee also have many products for Veterinary using, although Hongdee is one supplier specialized in ophthalmic equipment over 16 years, Hongdee still have a product line for veterinary market and always to expand this line to provide better service to customers whatever product options or service part. About the rebound tonometer John enquired, Rita sent the catalog, highlighted the main features, product feedback, shipping cost and time, stock, and all product information to offer John for his convenient checking, that’s a good way to save much time on communication with the customer, especially for time difference of the international business. On 23rd June, 2023, Rita received John’s reply about rebound tonometer, and he wanted to confirm whether the price was the distributor price or retail price, Rita confirmed the distributor price again and sent the fundus camera distributor price to John, Hongdee also has one fundus camera built-in 12 MP camera, customer can get one high-resolution picture of retinal image.
On the same day, John sent a long email to Rita and told his plan for the veterinary market whatever advertising or future plan, and let Rita send him a voice to confirm the sample order,
Rita prepared the invoice and payment link for John immediately, one week later, Rita received the payment from John and informed him timely and arranged for the goods to ship to Australia. John gave Rita good feedback about rebound tonometer after one week of delivering.