Customer Story
- Name: Mr. Ara
- Country: Armenia
- Business type: Resell
- Ordering product: rt-100 handheld rebound tonometer
Today Joana’s partner story will tell you about the cooperation with Marg Pharmacy In Armenia. The first contact with Marg Pharmacy is with Mr. Ara.
Mr. Ara wrote Joana directly on WhatsApp, unfortunately, Joana was at a sales meeting at that time, but she replied to him immediately and told Mr. Ara that Joana will get back to him after the meeting ended.
And they started to talk about the handheld eye care tonometer, rt-100 which is a contact but rebound patent to measure intraocular pressure. The focus from Mr. Ara is quality, and compared with the famous brand Icare, the handheld eye care tonometer RT-100 is comparable with Icare in the accuracy aspect, as well as the reliability, it supports the ophthalmologist and doctors to use it a whole day.
Joana invited Mr. Ara to join hongdee’s live stream, during the live stream, you can get several points, first, you can see Hongdee’s certificates like the SGS verified certificates, ISO, FDA, etc. Second, you can see how Hongdee’s staff work third you can get a special offer during the live stream. at last, you can see how to use the ophthalmic devices. learn more info about the live stream by: https://youtu.be/_MCTdT32cwo
After Joana demonstrated the handheld eye care tonometer to Mr. Ara, he transferred the procedure to his manager Miss Aida. learned from Aida that Marg Pharmacy is providing the offer to his customers, and they focus on quality, certificates, and HS code, which will influence the importing, and as Hongdee always can provide, the HS code is 9018500000, and has a CE certificate to avoid importing problems for customers in Europe countries.
In the first email, Joana concluded the communication content with Ara and shared the brochure of the handheld eye care tonometer as well as certificates. In the meanwhile, Joana asked for the specific shipping address with postcode, then checked the shipping cost for Aida. everything is done but Marg Pharmacy will hear from his customer before confirming to order.
The order happened to Hongdee on May 10th, 2023. The fact is that the customers will get back to you if your product quality and company power is strength. You just tried your best, the opportunity will get back to you.
