Customer Story
- Name: Troy
- Country: Canada
- Business type: ophthalmology equipment distributor
On March 22nd, Judith got the inquiry about a manual lensmeter from Troy, Judith quoted the price to Troy, including shipping cost and unit price. Fortunately, we hold discounts of 5% off in March. Then, Troy emailed me back and said he was on a business trip recently and would contact me when he returned to work.
On the 23rd of March, Troy contacted me and said he couldn't find his original quote, so Judith made a new price list for him. Troy said he would have his controller contact me and arrange for payment. but Troy hopes the offer could be US$520 per unit. But actually, the truth is that the US$565 has been the distributor price, and Judith gives an honest offer at the very beginning! the US$537 is valid until March 31st only, cuz we hold promotions only during the March expo period, which is called on by Alibaba. if Troy can take 10 pcs this time, the best offer is US$520, valid until the 31st of March.
Maybe Troy did not plan for ten units of manual lensmeters, so Judith drafted the final PI for 4 units and sent the PI and payment link to Troy. It is 11.30 PM In China, Judith accidentally fall asleep, but Troy’s account of Alibaba was wrong, Troy didn’t contact me, Cuz my phone is set to silent mode at night. So it has taught me not to put the phone on silent mode even at night. Then, Judith got the messages from Troy, meanwhile, Judith changed the trade order and PI again, But Troy need to apply and discussed it with his controller.
Besides, Troy said he also need a frame warmer, so I sent the catalog to him. But his controller was very busy, and I just waited for Troy's messages every day. Because Judith was worried that some other problem would affect the progress of Troy's trade order.
Now, Troy is confirming the light source of the manual lensmeter, LED light, or halogen light, and the Negotiations on the order are still ongoing, and Judith is looking forward to their collaboration.