Customer Story
- Name: Dr.Francisco
- Country: Puerto Rico
- Business: Eye doctor
- Ordering: Titan ophthalmic refraction unit
On January 30th, 2023, Rita received an inquiry from Ali from Puerto Rico, named Francisco, who is an eye doctor who wants to buy ophthalmic equipment for his own use and is very interested in our HD-3200 ophthalmic refraction unit.
After that, Rita inquired about the time and cost of shipping by express, air, and door-to-door to Puerto Rico.
Rita shared three shipping choices with Francisco. But he wants to receive ophthalmic refraction unit door-to-door. If it is, shipping by express is the most convenient.
The order was confirmed on March 19. After that, Rita has been updating the cargo information for Francisco. Because it is international trade, we need our freight forwarder and local customs and courier company to communicate continuously. During this period, Hongdee's own forwarder has been communicating and providing updated information to the customer to understand the progress of the goods so that Francisco will not worry about the goods. On March 23rd, Francisco asked us when our goods would be ready, and Rita immediately replied that our goods would be ready within a week.
On April 11th, Francisco finally received the goods at the agreed time.
Cooperating with Hongdee, you will not worry about anything. Hongdee with the team will provide the upper-level standard quality ophthalmology equipment and best services for you. A full supply chain of ophthalmic equipment for clinics, optical shops, or hospitals, contact us for a quick quote now. Hongdee will be your worry-free business partner.