Customer Story
- Name: Mark
- Country: Australia
- Business type: Eye doctor
On the last day of the end of 2022, an Australian customer after three months finally decided to buy one ophthalmic refraction unit for his own clinic, and choose the shipping way by sea, Rita asked the customer immediately first to determine the customer's plug information and desktop equipment after receiving his payment and immediately arranged for delivery. On February 26th Rita received an email from the customer that they need to their country's Special customs clearance documents.
At first, the customer was not very clear what the customs clearance documents, after Rita asked the customer and her own forwarder to confirm, she chose to directly contact the customer's forwarder to confirm and allow the customer to pick up the goods as soon as possible, finally, we confirmed the local customs documents and received the customer sent the document template, Rita timely prepared all customs clearance documents for customers Finally, the customer's freight forwarder informed Rita that the customs clearance had been completed.
After the customer received the goods, Mark was unsure how to install the refraction ophthalmic unit.
Rita sent the instruction manual and factory installation video to the customer in time, the customer finished the installation on Monday and was very satisfied with our ophthalmic refraction unit and sent pictures of the installation in their clinic.
