On February 20, Rita received an inquiry from Australia, the customer Nerida asked for four auto lensmeters (Penguin Pro), and the customer is very interested in this item which has a lot of similar characteristics to Nidek. Rita calculated the door-to-door shipping fee by Express to Australia.
But the customer got the lower shipping cost from Ali Logistics and asked Rita the reason for the high shipping cost she quoted.
After explaining to the customer that the product contains a battery that requires special logistics channels, the customer understood and placed an order for one sample.
But the goods arrived at the Ali warehouse and she was told that the warehouse didn’t receive the medical goods by using Ali Logistics. In order to send the goods to the customer as soon as possible, Rita immediately communicated with her superior and Ali director of logistics on the same day to make a plan to choose to let our own forwarder transport, even if we need to bear the extra shipping cost, This is the principle that our company always insists on customer service first. Now the goods have been sent to the customer, the customer is very satisfied with our auto lensmeter.
