Customer Story
- Customer Name: Jeff
- Country: USA
- Business Type: A distributor
- Ordering product: Penguin pro auto lensmeter
Jeff is the first customer who ordered an auto lensmeter after he joined our live stream on the Alibaba platform. on March 1st, Hongdee hold its first live stream on Alibaba, during the live stream period, we introduced many ophthalmic and optometric equipment like slit lamp, auto refractometer, as well as auto lensmeter. Jeff, located in Virginia, United States of America comes to our live stream, we found he is interested in an auto lensmeter, so we call Jeff’s name, and welcome him, and he replied immediately. and he typed us a message introducing himself. he normally purchased from Nidek for manual blockers and worked with Next vision, who purchased the manual blocker from us.
Our auto lensmeter is comparable with the Nidek lm-7 with the same accuracy at a competitive price indeed, so Jeff loves it very much. so we talked further about the auto lensmeter -penguin pro. Joana, a sale manager in Hongdee, shared with him the youtube link of Penguin pro, but he thinks the video is not good, so Joana took a real video with the responsive touch, and asked our tech guys, how to keep touch panel responsive. so we need to keep our fingers clean, dry, and keep Finally he got the skill to operate it and trust our auto lensmeter.
Joana explained our warranty policy too, a 1-year warranty with unconditional support and technical help. Later he asked to calculate the shipping cost for the auto lensmeter and paid it very soon via credit card on an Alibaba trade order.
But you know, our service will not end even if he paid, Joana arranged the order immediately and shared some recommendations for the customs declaration to avoid much tax to be paid or any customs issues. To confirm the plug types and voltage which are used in the USA, in order to make sure the lensmeter can be used normally. Joana informed him of the tracking number, remind him to receive the goods, and ask the feedback.
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