- Customer country: Italy
- Business Type: Ophthalmologist
- Product: RT-100 rebound tonometer
One of our Italian customers- Francesca inquired about a rebound tonometer from our company -Beijing Hongdee Corp, in October of 2022, and we started to discuss the rebound tonometer. Before our first communication, I googled the background info first, I found Francesca is an ophthalmologist from Italy, so I use google translator to talk with him in Italian, that is an efficient way, and makes the customers feel amiable, talks like a native speaker. I trust that is a good way for both of us, even if I need to spend a long time translating English from Italian, from Italian to English again and again.
It takes 10 hours only from the contiguous communication and negotiation, and ordering the rebound tonometer, to wire the payment, then we reach an agreement. the first thing Francesca cares about is the pricing. So I quote him a distributor price even though he is an ophthalmologist, I do hope we can work in long term. in the meanwhile, I calculate the shipping cost which takes 10 days to arrive from China to Italy. And I shared the brochure and video link on youtube, so Francesca can learn more about the rebound tonometer. he shared a specific shipping address to get the shipping cost immediately.
Francesca does not have the experience to purchase from China, so I choose DHL to ship to him door-to-door, so he will not be bothered by the Italy Customs issues. I introduced him that our company has been working with many distributors worldwide, including Italy. and I draft the PI with our company stamp and sign, which makes him trust more in our company more.
The last thing is the payment methods, our company supports payment via credit card, visa or PayPal, and international bank transfer, Francesca chooses to wire from the bank.
I keep the customer informed of any progress in the order, when I received the payment, started the shipping, track the parcel, remind him to clear customs, and help clear customs follow the products feedback. whenever the customers need me, I will be there supporting them.
You can trust Joana, trust Hongdee anytime, anywhere.
