Customer Story
- Name: Antoine
- Country: USA
- Business type: eye doctor
- Order product: smartphone slit lamp: Phonto
Antoine is an old customer with Beijing Hongdee, he placed his second order at an imaging module for a slit lamp, model No. is Phonto. the first communication happened on November 20th of 2020.
Antoine inquired about the imaging module for his Topcon sl-d2 Slit lamp, he is attracted by the compatibility of Phonto, which can work with the majority brand of slit lamps, and work with any smartphone. the development of Phonto is for the popular smartphones which have more image quality, and are easy to take, and put in your pocket.
Joana and Antoine reached a deal after they talk the whole day. They discussed everything like the camera image quality, which smartphones are better, how to align the camera, how to take pictures, how to connect wifi, etc. In the meanwhile, Joana concluded the advantages which Hongdee has, like the one-year warranty and the distributor cooperation net in the world. especially in the USA, in Miami, Florida.
He is impressed by Hongdee working history with distributors in the USA, and he trusts more on Joana, on our company more now. So he finally placed the 1st order at 2 imaging modules Phonto.
Antoine shows interest in the slit lamp imaging module for the computer: Phoenix, but there is a difficulty, the distance between the slit lamp and the computer is 6 meters, but the max cable which Phoenix contains is 5 meters max.
Even if Antoine likes Phoenix slit lamp imaging module, due to the cable distance, he hesitated on it, so he is asking if Hongdee can replace it for free. Joana trusts this point is the same for many customers who want to try it but worry about the replacement. So Joana talked with our technical team, and they focus on it very much. Then they have an urgent seminar, finally, most of them agreed to accept free replacement if customers do not like our products, even if there is no quality problem. Therefore, finally, Antoine said he will try the Phoenix slit lamp imaging module next time. And we are looking forward to working with Antoine next time with the Phoenix.
Thanks For Antoine's trust, and Hongdee will provide more support for him. Trust Hongdee will be your premier partner in the future. Contact us for a catalog and price list now.