Customer Story
- Name: Jonathan
- Country: Chile
- Business type: Eye doctor
- Ordering product: chart projector and trial frame
Jonathan is a customer who comes from Alibaba RFQ( request for quotation) on the year of April 22nd, 2022. can not imagine, right? It's unbelievable for us too. The first communication happened for a module of slit lamp imaging system with computer: Phoenix, and Jonathan added positively on WhatsApp at +86 13581513428.
Jonathan was in need of Phoenix slit lamp imaging system module on his slit lamp of Topcon sl 1e. In order for the best match, our sale manager, Joana, sent several pictures to Jonathan to do the final confirmation, he is attracted by our professional service and useful real-use pictures.
Even though we are lost in the past several months, Jonathan is back to ask trial frame and find us back in the year 2023.
On April 2nd of 2023, Jonathan asked for a trial frame that is comparable with Oculus, with 4 sets of lenses compatible with this trial frame, as well as a vision chart projector.
Joana checked the shipping cost from our forwarder immediately even though it's evening night in China time. you can nearly find us anytime once we are awake.
Jonathan faced a problem with the measurement between our chart projector and his current holder for the projector, we tried every effort, like drawing the size of the holes, drilling the hole, etc, it took about three or four days, finally, Jonathan placed the trade order to Hongdee. we always prefer using trade order on Alibaba, which is reliable and trustworthy for both suppliers and buyers, in the meanwhile, Alibaba support bonding the PayPal account, credit card, visa card, or west union, so that customers are protected by the promised lead time, and our company will surely start the shipping as the promised time.
Hongdee is always your best supplier and partner to work together. Joana is always your professional solutions provider, who can give you proper ideas instead of selling products only, Our sgs and Alibaba-verified shops will be your 1st option.
Looking forward to working with you in the near future too. Hongdee can be your potential partner, contact us for a quote now.
