Today's client is an optometrist from the Philippines. He works in the hospital from Monday to Friday and will open a clinic on Saturday and Sunday. He communicated with Ella(a sale manager in Hongdee) for about half a month, and Ella directly recommended the products he wanted. The price is the highest and the quality is the best, without considering the limited budget of the customer, so we struggled with the price for a long time.
After he sent Ella someone else's quotation and asked her to give him some products with favorable prices, Ella realized that it was wrong to recommend high-priced products directly to customers, we should recommend related products according to the customer’s location and type of customer. Afterward, Ella re-recommended related products according to the customer’s requirements.
The customer also felt that the price and product were acceptable. accept. After the price of the product was acceptable, the customer struggled with the express delivery again, because the shipping method we talked about before was door-to-door, but now our freight forwarder can only transport to the Manila warehouse, which does not meet the customer’s pre-fetch, so the customer keeps asking the goods to arrive How much is the delivery fee to the door after the Manila warehouse, but the freight forwarder could not give an exact answer, so the customer has not placed an order.
In the next few days, the customer found the freight forwarder by himself, and we added WeChat and contact information to each other, but due to poor information, both parties were waiting for the customer's reply, so the customer did not place an order for a long time.
This made me realize that when recommending:
1. For products to customers, we must consider customers' needs and be more considerate of customers.
2. If the customer is hesitant and has not placed an order, take the initiative to help the customer solve the problem so that he has no worries.