Customer Story
- Name: David
- Country: France
- Business type: boss in an optical shop
David is the owner of a chain of French eyeglasses stores. In March, David inquired about an ophthalmology chair unit on Alibaba. Mia gave David a quote for HD-3200 ophthalmology chair unit from Hongdee. After quoting the price, Mia emailed David and then found the website of David’s optical store through social media.
After browsing the company’s website, Mia learned that David was a very strong customer. Mia found a phone number on the website and called it. But the person who answered the phone did not seem to be David and then hung up. The next day, Mia called again in an attempt to reach David, but before Mia could say anything, the person who answered the phone said in a firm manner that she did not know David. After that, Mia could only send messages to David by writing emails, but after writing eight emails, David still did not write back.
Suddenly, on the evening of April 25, David sent another inquiry to Mia about a Hulk ophthalmology chair unit. Since David had never heard back before, Mia sent David a message in English and then sent it again in French to make sure David could understand it. Finally, David replied in French that his English was not very good.
David said he wanted an ophthalmology chair unit with drawers, but Mia told him that another type that met David’s needs and had drawers was much more expensive, so she didn’t recommend it. All Hongdee team put ourselves in the customer’s shoes to meet their needs.
In the subsequent communication, whether it was a shipping issue or a product size issue, Mia enthusiastically helped David to solve it smoothly. Mia also helped David to take the initiative to contact the shipping company provided by David. Eventually, David paid without any worries. Thanks, David to trust Mia, Trust Hongdee. Are you interested in our products? Contact us now!