Customer Info:
- Country: Colombia
- Business type: Ophthalmologist
- Ordering product: smartphone slit lamp
At the beginning of February 2023, we received an inquiry about the Slit lamp imaging system module Phonto. He comes from Colombia and works in Clínica oftalmológica, and then we started a month-long conversation. For the first step, we confirmed the model of his slit lamp, although our Phonto imaging module can suit the majority slit lamp models, like Haag Streit; Marco; Topcon; Zeiss, etc, in order to make sure that he can use the module smoothly, we need to know all the info about the slit lamp, including model, adaptor image, etc. After confirming, we calculated the freight cost and quoted a total price for him.
The central part he was worried about is whether he can receive the goods after finishing the payment because we just accept 100% in advance, so for the next part, we supply all the info about our company to him, Hongdee is the supplier in ophthalmology equipment industry for 15 years, and cooperate with many well-known companies for a long time, just like we worked with Japan Topcon for 15 years before, and now cooperate with many Topcon distributors. Besides, we are the SGS, FDA, and ISO-verified supplier, we are officially a certified high-quality ophthalmic equipment supplier, so let him just relax for cooperating with us.
What’s more, we supplied the one-to-one live stream to him and introduced the slit lamp imaging module functions and operation to him. He also clearly saw through the video that the operation process of our product is straightforward, and the pictures and videos taken are also very clear. After getting this info, he expressed that in addition to his satisfaction with the product and his trust in the cooperation between us, we are also glad that all our efforts are effective.
Finally, when we confirmed we received the payment from him, we arranged the production immediately and told him the delivery time in detail. Shipping by DHL/UPS just needs 7 days to Colombia and the slit lamp imaging module is ready in 5 days, so he can receive the goods in 12 days.
We are very happy that through my efforts, our customers believe in our company, and after this time, trust we will be a long-term partner. Trust Hongdee will be your good partner, Trust our products and services. Would you like to work with us? Contact us now.